How to Manage the Micro-Manager
By Dr. Arthur P. Ciaramicoli, Ed. D, Ph.D
If you are in the unfortunate position of being managed by a micro-manager you are likely dealing with a very insecure person plagued by perfectionism and narcissism. People who have difficulty delegating and trusting those who work for them are like an anxious mother who watches over her children so much she creates tense, unhappy children.
How to do you avoid daily anxiety with Mr. Micro?
In order to work for a perfectionist it is important to understand his attitude stems from a fear of not measuring up to others. It is not personal to you that your manager focuses on every minor mistake you make. He or she can’t tolerate themselves when they make a mistake. Perfectionists fear that if they make a mistake they are a mistake. Your goal is to try your hardest to not internalize this standard as it will cause you undue stress for sure. Perform to your best ability, but always remind yourself that if you do not please your micro-manager it is more likely because he or she is not pleased with themselves, it’s not really about you. So step one is understanding the root of perfectionism. Remember if you take the bait it means you have the same problem. One perfectionist working with another creates unrealistic expectations that lead to chronic disappointment.
What role does Narcissism play?
Narcissists have a fragile sense of self and they have great difficulty being in reciprocal relationships. Their relationships are based on function, not mutual caring and respect. They look to you to behave in ways that will shore up their sense of self. It is very important to understand that despite the compliments you may receive one day their self serving attitude will very likely return the next day.
It is very difficult to be in this position but if you are to survive with success you can’t internalize the lack of genuine appreciation you receive. You have a job to do, this is not family and it will never be so with this type of individual. When you clearly know what to expect you will be less surprised, less emotional and therefore less effected by Mr. Micro.
What is a Silent Victory?
I often counsel my corporate clients who are in this unfortunate situation to rely on silent victories. A silent victory is when you know how to manage a situation successfully for your purposes while the irrational individual you report to has no idea of what you’re really thinking and feeling. For instance, one of my clients was reporting to such an individual and he became so distressed that he had written a letter of resignation. Even though this is a company he had loved working for and has been with for over 5 years. He received a promotion and the VP he began reporting to made his life a complete nightmare. I convinced him to hold the letter until we could discuss what his job really meant to him. He had great respect for his direct reports and the sales team he had assembled, he loved the products they were selling and truly believed they were cutting edge in the marketplace. He loved his family dearly and the income he earned allowed them to live a very comfortable life. Ultimately this meant it was worth weathering the storm, always reminding himself of the variables we just outlined and most importantly realizing that the man he reported to was suffering himself even though his irrationality caused much distress. He began to react to his boss with less emotion, always using the tools he had acquired to remind himself, in the heat of the moment, of the silent victory he was attaining. Ultimately he was able to move to a different division and life is again good at work, he is thankful he didn’t make an impulsive mistake.
Empathy, the key to Business Success!
We have essentially been talking about developing the capacity for empathy to guide you in your professional and for that matter in your personal life. Empathy is the capacity to understand and respond to the unique experiences of another. Without empathy we tend to personalize our responses when we are treated poorly, we start to doubt ourselves and life becomes miserable at work very quickly. Empathy allows us to know who we are dealing with and how to approach that individual so that we can maintain success in the midst of conflict.
Once we can read the other person accurately we can develop strategies to cope more effectively. We see beyond the surface and begin to develop a map for survival. When we recognize the dynamics involved in the micro-manager personality, likely perfectionism and narcissism, we can better understand what approach in any given conversation will lead to a positive outcome.
About the Author: Dr Arthur Ciaramicoli is a leading clinical psychologist and former Harvard Medical School Instructor and author of The Curse of the Capable — the hidden challenge to a balanced, healthy, high achieving life. You can follow Dr Ciaramicoli on Facebook.