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Social Care: How Businesses Use Twitter to Show Customers “We Care!”

By Bob Speyer, Web Success Team –   We’ve all been there… on the short end of a frustrating customer service experience. Calling to lodge a concern or better yet a complaint? Going into voice mail hell or bounced from one prompt to the next only to arrive full circle to the beginning menu of options. Feeling “out of options?” One of my top ten customer service peeves was when a rep asked me, “How do you spell Bob!” At that point, I courteously said “I’ll find out and get...

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Taking Blogger Engagement to the Next Level – the Blogger On-Site Tour

By Janette Speyer, Web Success Team Online marketing is an ever-changing landscape. We are always force to find creative ways to keep our customer’s brands front of consumers. In the spirit of eternal testing, we hosted a Blog On-Site Tour for our client Superior Source Vitamins. The Stage: Our client Superior Source Vitamins promotes instant dissolve vitamins (MicroLingual® Tablets) that are all-natural and are made with ingredients that we can all pronounce. An added benefit is that y...

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