It’s in The Bag: The Future of Shopping

By Janette Speyer and Katrina McNeill There are many trends making it more and more challenging to sell and making bargains easier and easier to find. The competition is really heating up and it’s going to change shopping both online and off. What do you need to do to keep up with your competition? For the online seller: Our online shopping giants are Amazon and EBay. Consumers already trust them, they are extremely convenient and have a strong database of reviews that would be impossible...

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Online Customer Service Matters

      By Janette Speyer and Katrina McNeill Are you acting as your own worst enemy and chasing away customers without even realizing it? A recent study found that of those surveyed, 82% had stopped doing business with a company because of poor customer experience. Maybe you had no idea that your stagnant Facebook page sitting there collecting dust could be upsetting your fans! A recent Mashable survey found that almost 60% of people worldwide stating that they expect brand...

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Mobile Shopping This Cyber Monday and Black Friday

      By Janette Speyer and Katrina McNeill ~ Web Success Team We noticed a large percentage of our client’s traffic comes from those using mobile devices. This observation made us wonder; for this year’s biggest shopping days, who is doing their shopping via mobile, and what kinds of mobile shopping trends are we going to see? (more…)

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